Troubleshooting

There are some common problems that people experience when viewing websites. The difficulty is knowing what's the cause - the browser, your computer, the internet connection or the website server!

Here are some tips about how to diagnose what the problem is and where possible, fix the problem yourself:

• Clearing your browser's cache
  When you go to a web page, the browser stores a copy of the page to speed up page loading in future...
  
• Connection problems
  We know it's frustrating when you can't get to your website or pick up your email..

We've also got tips for other common problems:

• Choosing a good password
  Good security is about the most important aspect of your website, and the most common way that hackers break into sites is by guessing passwords
• How to move to a new website developer
  Many clients come to us because they are unhappy with the service they've received from previous website developers
• How to take a screen shot
  If you're having problems viewing a website, we may ask you to send us a screen shot - here's how to do it