When you go to a web page, the browser stores a copy of the page to speed up page loading in future.
We know it's frustrating when you can't get to your website or pick up your email, but it's often not a problem that we can solve.
If you have a problem with viewing a website on your computer, it's really useful to us to be able to see what it looks like.
If your email, Twitter or Amazon account gets hacked it's a truly horrible experience - read our handy guide that helps you recover from it, and top tips to stop it happening.
Good security is about the most important aspect of your website, and the most common way that hackers break into sites is by guessing passwords.
Many clients come to us because they are unhappy with the service they've received from previous website developers.
When someone sends you an email, the message is stored on your web space waiting for you to collect it.
Here is how to set up your new email account on Outlook 2010 and 2013.
If we make a change to the settings behind your website, sometimes your computer may keep hold of the old settings (caching them).
An Internet Protocol address (IP address) is a series of numbers that identifies you on the internet.