Your browser's cache

When you go to a web page, the browser stores a copy of the page to speed up page loading in future. Most files and images are loaded from this 'cache' when you go back to a website you have visited previously. However this means that sometimes when a page changes, you won't see the most up-to-date version unless you clear your cache.

Find your browser on this page to learn how to clear the cache. If you don't know which browser you are using, go to the Help menu - the last menu item will usually give you information about your browser.


  • Click the menu icon in the top right, then go to Tools then choose Clear browsing data
  • Tick only Empty the cache and select "the beginning of time" from the drop-down
  • Click Clear browsing data
  • Reload the page


Internet Explorer 9, 10 and 11

  • Click the cog icon top right and choose Internet Options
  • Select the General tab
  • In the Browsing history section click Delete...
  • Tick Preserve Favourites website data and Temporary Internet Files boxes and click Delete
  • Click OK to close the window
  • Reload the page (click the refresh icon next to the address or F5)



  • Go to the Tools menu and choose Options
  • Click the Privacy tab
  • Under History choose clear your recent history
  • In the popup window that appears, choose Everything from Time range to clear and ensure that ONLY Cache is ticked in Details



  • Go to the Edit menu and click Empty Cache - on a Mac this may be in the Safari menu
  • Click Empty to confirm
  • Reload the page