Our relationship with you, the client, is paramount. We strongly believe in good customer service, fairness, honesty and reliability. We want you to know what you can expect from us:
Good customer service
We believe that good customer service is the most important aspect of running a business. We're always polite, friendly and helpful.
Good communication is everything. When you call, you'll get to talk to us straight away - no automated systems and no receptionists. If we're out of the office then leave a voicemail and we'll call you back ASAP. If you email we'll reply as soon as we can, usually within a few minutes.
For the majority of our websites we don't ask for any upfront payment, so you'll only receive an invoice once the website has gone live and you're satisfied with our work. In return we'd like you to pay our invoices within 30 days please.
If you need help setting up an email account or you've forgotten your password just give us a call - we won't charge you extra.
We'll give you a realistic cost to build your website, and we'll happily explain how that cost is broken down into the different aspects of the project. If you ask us questions we'll give you answers in plain English without technical jargon.
We've got a lot of experience building websites, so we'll make helpful and practical suggestions to achieve your goals. If we think something won't work for you, we'll say so.
When we say we'll do something, we'll do it. Your project will run on time and on budget. If there are any unforeseen delays we'll tell you as soon as possible, and the only reason that the project will increase in cost is if you ask us add more features to the website.
We've been building websites for over ten years and we're not about to fold the company overnight and run away to the Bahamas. We love what we do and we want to do the best job we can.
If you'd like to talk to our existing clients to verify that we're true to our word, please contact us and we'll put you in touch with them.