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If you have a problem with viewing a website on your computer, it's really useful to us to be able to see what it looks like.

If we ask you for a screen shot of the website that you're having problems with, here's how to do it:

Windows

  1. Open the website that's causing problems
  2. Press the PrtSc or Print Screen button on your keyboard. It's usually on the top row to the right of F12.
  3. Open your image editing program, such as Photoshop or Microsoft Paint. If you don't have one, you can download Irfanview for free.
  4. Open the Edit menu and click the Paste item.
  5. If you're using Paint, you may be asked if you want to enlarge the image - select Yes.
  6. Open the File menu and choose Save or Save As.
  7. Save the file to your computer - if you're not sure where to save it, choose the Desktop.
  8. Email the file to us.

iPhone / iPad

  1. Open the website that's causing problems 
  2. Hold down the home button and click the power button at the same time
  3. The phone will take a screen shot of the page and save it on your camera roll
  4. Email the file to us.

Mac

  1. Open the website that's causing problems
  2. On your keyboard, press the three keys Command , Shift and 3 all at once.
  3. Your Mac will save a file called  screenshot.png to your desktop.
  4. Email the file to us.

Tagged under: Troubleshooting   Screen shot