Browse by category

Blog archive

2020April 2020 (1)March 2020 (3)February 2020 (1)2019December 2019 (2)October 2019 (2)September 2019 (2)July 2019 (3)June 2019 (2)May 2019 (1)April 2019 (2)March 2019 (1)February 2019 (2)January 2019 (2)2018December 2018 (2)November 2018 (1)October 2018 (2)September 2018 (1)August 2018 (2)July 2018 (1)June 2018 (1)May 2018 (1)April 2018 (1)March 2018 (2)February 2018 (2)January 2018 (4)2017December 2017 (6)November 2017 (4)October 2017 (5)September 2017 (3)August 2017 (3)July 2017 (3)June 2017 (1)May 2017 (2)April 2017 (1)March 2017 (1)February 2017 (2)January 2017 (2)2016December 2016 (2)November 2016 (1)October 2016 (1)September 2016 (1)August 2016 (1)July 2016 (1)2015December 2015 (1)January 2015 (1)2013December 2013 (1)2012November 2012 (1)

An Internet Protocol address (IP address) is a series of numbers that identifies you on the internet. Your IP address might always be the same (a static IP address) or might change every few days (a dynamic IP address) depending on who provides your internet access, and it might be the same for all computers on your network, or only you.

If you're connecting to the internet at home or in an office, your public IP address is probably the numeric address of your router and it will be shared with everyone else using the same connection.

If you are having a problem with connecting to your website or email, we'll usually ask you for your IP address. The easiest way to find it is to ask Google - see link below.

It's important to note that your IP address will be different depending on where you access the internet from, so if you're having problems connecting from home but it's fine from your office, then you'll need to click that link from your computer at home.

Your IP address is a series of four numbers with dots between them, for example, 123.456.789.12 or 

The most common cause of problems connecting is an incorrect password stored in your email programme. After a certain number of incorrect attempts to check your email, the server will block your IP address from accessing it.

Once you give us your IP address we can remove the block, but it's important that you fix the incorrect password too. This is especially important if you have a dynamic IP address because otherwise you might get blocked again right away!

For explanations about other technobabble, internet jargon, abbreviations and acronyms read our web design glossary.

Tagged under: Troubleshooting   Bluffers guide   Hosting   Email