Help

If there's a problem with your computer that we need to look at, we'll ask you to run some software called TeamViewer, which allows us to connect to your computer and help fix the problem. Here's how to set up TeamViewer.

There are different links depending on whether your have a Windows PC or a Mac.

 

Windows

1. Click this link to download TeamViewer

2. If it asks you whether you want to run or save the programme, click Run. If you don't get that choice and it automatically saves the programme to your computer, you'll need to find it and run it. There's usually a link to the file at the bottom of your browser that looks something like this

3. When TeamViewer starts, you'll see a screen looking something like this

4. Let us know the nine digit number shown for Your ID

5. When we ask for it, let us know the Password shown too.

6. We'll connect to your computer!

 

 

Mac 

1.Click this link to download TeamViewer

2. If it asks you whether you want to run or save the programme, click Run. If you don't get that choice and it automatically saves the programme to your computer, you'll need to find it and run it. Your Mac will usually open your downloads folder, with TeamViewer at the bottom.

3. When you run this programme, you might get a warning like the image below. Click Open to continue.

4. When TeamViewer starts, you'll see a screen looking something like this. Double-click the icon to start the programme.

5. You should now see a screen like the image below

4. Let us know the nine digit number shown for Your ID

5. When we ask for it, let us know the Password shown too.

6. We'll connect to your computer!